SOLUTIONS ENGINEERING

What does this mean?

Solutions Engineer, Systems Architect, Structural Organizer, Instructional Designer, Project Manager, Root Cause Analyst...

...in one essential package: Problem Solver.

Skills: Cross-Disciplinary

Detail-oriented problem solver with a passion for understanding and optimizing systems, using a wide variety of experience in corporate and consulting environments.
Skilled in refining processes and creating logical structures while applying rigorous precision to create new systems and imparting thorough knowledge and understanding across various disciplines and backgrounds.
Recognized as a consistent top performer, fast learner, and strategically agile trainer.

As a piano teacher since 2014, enabled student independence in musical understanding, requiring highly refined pedagogy to solve problems, and teach students to solve their own problems, and work towards personal goals.
Learning piano often presents technical problems with complex causes [physical/psychological] requiring immediate diagnostics and adaptive solutions to be created, tested, and executed for each student's needs.
Regardless of academic and professional certification, continuing to pursue advancement and refinement in active piano performance as well as pedagogical strategy.
Independently pursued specialization and research in Neurodivergent Pedagogy.
Interdisciplinary Creativity – regularly uses knowledge of psychology, language, physics, history, technology, physiology, art, and gaming to solve various musical, technical, and comprehension issues.
All types of design, whether instructional, web, game, or otherwise, is crafted with accessibility and a wide variety of perspectives in mind at all times.

SYMBOL ZERO — GAME DESIGNER & UI/UX ARCHITECT

[ SINCE MAR 2024 ]

Began as educational + curriculum designer for classroom-compatible multiplayer platform designed around Civics, then reconstructed around Earth Science
Quickly explored several other projects, offering new solutions and pursuing design clarifications for other games' systems and structures, regardless of educational application
Designed foundational structure and detailed concept of cutting-edge, prototype showcase XR projects for Google and Apple, integrating unique generative cloud AI in never-before-seen applications

In March 2020, deployed a seamless, emergency transition from teaching piano one-on-one in a close-range setting to remote, online lessons through video calling within days, requiring an extensive and rapid knowledge absorption and transference to students regarding microphone technology, camera positioning, and Zoom meeting operations.

Continuing to utilize an audio mixer, three microphones, and dual camera setup for piano streaming online and continuing virtual lessons.

Educated others technology-averse private piano teachers on the related technologies for remote teaching during the pandemic.

Teaching piano since 2014, I've created my own materials for students to reference highly complex material, covering incredibly complex concepts [typically written out over several pages] in a single page of underlying, connecting principles, giving students ability to trace the logical roots of music theory and exercise deductive reasoning to rebuild music theory concepts
Click here to see more about my educational expertise and qualifications specifically in music
Created materials for technology-averse private piano teachers and students' parents to understand ideal camera placement for recording
While at Siemens Healthineers [see PROCESS ENGINEER tab below for more details], designed full-detailed flowchart process for conveying complex administration process for determining appropriate levels and regions of access to different employees within the CRM system based on their location and business use case
At SymbolZero, Designed mini-games for educational game concept to convey complex Earth Science concepts
Certified in Trauma-Informed Technological Design

I use every field I encounter to my advantage in every other, always applying the wide variety of perspectives I've gathered over the years to quickly learn new things and produce well-informed results.

Each tab in this section shows a slice of my experience that contributes to my high efficiency of creation and contribution through a less orthodox path into tech.

Experience: Concrete

SIEMENS HEALTHINEERS — TECHNCIAL PROCESS ENGINEER

[ JAN 2022 – MAR 2023 ]

HIGHLIGHTS

After two days of employment, my understanding of the CRM grew from "zero" to "helping the instructor answer colleagues' questions of essential functionality"
Documented critical + complex workflow for granting employee access to appropriate permissions on CRM system for future administrators on personal initiative
Led troubleshooting team through transition period of migrating service sales department to new CRM systems, often called into other requests for help
Consistently the preferred technician of the team by all regions of service sales due to clear explanations and empowering the reps to solve and even understand their technological issues, enabling several of them to help others in turn

CROSS-BUSINESS CRM SUPPORT/MANAGEMENT

Created new documentation clarifying and solidifying the access request process flow.
Requirements Engineering for Access Automation design, projected to save over $1mil per year
Trained and managed complex data migration team.
Contracts management in SAP.
Cleanup and restructuring of existing data for new purpose.

CS Migration to CPQ CRM and Hypercare (Transition Assistance Programs)

Lead Supporting Level 1 Technician of Hypercare Program, supporting sales reps transition to new CRM during FY2023 Q1-Q2, including troubleshooting, issue escalation, bug reporting, and data alignment using ServiceNow.
Facilitated and supplemented training for Hypercare teammates.
Coordinated daily troubleshooting triage calls with business partners and process owners.
Compiled and communicated weekly reports to convey trending issues and success stats.
Received several awards for exceptional performance within the year.

DISCLAIMER — I am directing future non-corporate web design requests to Ryan Beebe, please click here to contact him via email as I move my technical focus from web design to game design. I am maintaining the following details as a portfolio and CV piece.

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SUMMARY — Self-taught freelance front-end web developer, web designer, and webmaster with a wide variety of projects from professional organizations and independent businesses to charity events and personal self-indulgences. This website is a current reflection of my web design stylings as I continue to improve in complex content management and accessibility.

BACKSTORY — At age 10 during the summer after 5th grade, I found myself terribly bored with no friends and learned HTML and CSS to create pages for my Neopets. This would be the first of several websites I would make to host my content until I took freelance gigs which varied from "we need a one-off webpage and promotional materials for a charity event" to "the last time we had this website designed and setup was 25 years ago".

EXPERIENCE — This covers a list of platforms and webmaster knowledge I have learned as I continue to demonstrate my ability to quickly adapt to new systems.

PLATFORMS:

Wix
Webs
Weebly
SquareSpace
HostGator
GoDaddy
Wordpress
About.me
Google Sites

KNOWLEDGE:

HTML5
CSS
UI/UX Design
Mobile Optimization
PHP [smidgens of]
Python [loosely]
Plug-ins
SEO Optimizations
eCommerce

WEBSITES — Besides this one...

MLMTA: Main Line Music Teachers Association

[Weebly]

Designed from scratch for accessibility and clarity. Organized content, enabled features such as blog and members-only content.

GPSASuzuki: Greater Philadelphia Suzuki Association

[Wordpress, GoDaddy]

Cleaned up pre-existing GoDaddy design for user-friendliness and appearance. Tackled several technical issues with code. Updated systems for stability.

MTNA@WCU: Music Teachers National Association Collegiate Chapter at West Chester University

[Google Sites, RAMConnect]

Designed for quick information and recruitment.

Friedlander Piano Studio

[HostGator]

Designed and webmastered to advertise private piano teaching studio and maintain content featuring students' performances and accomplishments as well as studio calendar.

EXPERIENCE

Siemens Healthineers — See PROCESS ENGINEER tab for more details and context.
MLMTA [Main Line Music Teachers Association] — Constance Murray Piano Festival Chairperson [JAN 2020 – MAY 2023] — Coordinated technological and management logistics for large-scale local piano exam event, usually organized for hundreds of students; during the pandemic, implemented various technologies to enable virtual adjudication, then enabled virtual participation for participation accessibility long term post-pandemic.
- [ GANNT CHART ]
MTNA [Music Teachers National Association] Collegiate Chapter at WCUPA — President, Treasurer, Secretary, Event Organizer, Sustainability Officer, Webmaster [AUG 2014 – MAY 2020] — Various roles during academic years and managed responsibilities of each, then took that knowledge as President for my last year and to re-submit the organization for university functional approval after a year of inactivity.
- clear-visioned, goal-oriented leadership
- strategized member recruitment
- developed unique fundraising events
- marketed benefits of the professional organization
- budgeted for and recruited for conference trips
- representative at national and state conferences
Organized performances for students with repertoire suited to each students' strengths

CREDENTIALS — Six Sigma White Belt Certification [MAY 2023]

This section serves as more of a reflection of my standard resume, reflecting on more details than can fit on a single page, organized accordingly, and covers different aspects of my experience than above.

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